Shipping, Returns and Refund
Returns & Exchanges Policy
- Free 14-Day Returns / Exchange Policy: You have 14 days after receiving your item to request a return or exchange.
Note: Products purchased for upto Rs.100 during Peek A Boo sale cannot be returned or exchanged.
- Eligibility: Items must be unused and in their original condition. Please include original packaging and tags if available.
- If the exchange item costs more/less, we’ll collect or refund the price difference accordingly.
- First-Wash Promise: Not satisfied even after the first wash? We’ll still accept your return within 14 days.
How to Start Return / Exchange: Raise a request through our Return / Exchange Portal↗ . Once raised, you will receive updates on your provided WhatsApp number.
Refund Policy
- Refunds are initiated once your returned item passes quality check at our warehouse.
- Timeline: 3–10 business days (bank/card timelines may vary).
- Modes :
Prepaid orders → refunded to the original payment method.
COD orders → refunded via a coupon code by default, or directly to your UPI/Bank account based on the details shared by you on our Return / Exchange Portal↗.
Cancellation Policy
We at Orange Sugar understand that things change, especially with your orders. That’s why we make it simple to modify or cancel.
- You can cancel or change your order anytime before it has been shipped.
- To cancel or modify, WhatsApp us on +917300006313 or email help@orangesugar.in .
- Once shipped, the order cannot be cancelled, but you may return/exchange it under our 14-day policy.
Shipping Policy
- Free shipping on all orders above Rs.500.
- Depending upon the pin code, the product is delivered within 3-10 working days after it is dispatched from our warehouse.
- Tracking details are shared via email/WhatsApp once shipped.
- All COD orders are verified by our customer service team before dispatch.
- We will attempt to confirm your order twice. If both attempts fail, the order will be cancelled automatically.
- At delivery, please pay the courier partner in cash only. Cheques, DDs, or online transfers are not accepted for COD.
Need Help?
For any assistance, WhatsApp / Call us on +917300006313 or write to us at help@orangesugar.in
Support Timings: Mon- Sat (10AM - 7PM)