Shipping, Returns and Refund

 Returns & Exchanges Policy

  • Free 14-Day Returns / Exchange Policy: You have 14 days after receiving your item to request a return or exchange. 

    Note: Products purchased for upto Rs.100 during Peek A Boo sale cannot be returned or exchanged.

  • Eligibility: Items must be unused and in their original condition. Please include original packaging and tags if available.
  • If the exchange item costs more/less, we’ll collect or refund the price difference accordingly.
  • First-Wash Promise: Not satisfied even after the first wash? We’ll still accept your return within 14 days.

How to Start Return / Exchange: Raise a request through our Return / Exchange Portal↗ . Once raised, you will receive updates on your provided WhatsApp number.


Refund Policy

  • Refunds are initiated once your returned item passes quality check at our warehouse.
  • Timeline: 3–10 business days (bank/card timelines may vary).
  • Modes : 

    Prepaid orders → refunded to the original payment method.

    COD orders → refunded via a coupon code by default, or directly to your UPI/Bank account based on the details shared by you on our Return / Exchange Portal↗.

Cancellation Policy

We at Orange Sugar understand that things change, especially with your orders. That’s why we make it simple to modify or cancel.

  • You can cancel or change your order anytime before it has been shipped.
  • To cancel or modify, WhatsApp us on +917300006313 or email help@orangesugar.in .
  • Once shipped, the order cannot be cancelled, but you may return/exchange it under our 14-day policy.

Shipping Policy

  • Free shipping on all orders above Rs.500. 
  • Depending upon the pin code, the product is delivered within 3-10 working days after it is dispatched from our warehouse.
  • Tracking details are shared via email/WhatsApp once shipped.
  • All COD orders are verified by our customer service team before dispatch.
  • We will attempt to confirm your order twice. If both attempts fail, the order will be cancelled automatically.
  • At delivery, please pay the courier partner in cash only. Cheques, DDs, or online transfers are not accepted for COD.

Need Help?
For any assistance, WhatsApp / Call us on +917300006313 or write to us at help@orangesugar.in

Support Timings: Mon- Sat (10AM - 7PM)