Returns & Exchange

At Orange Sugar, we strive to provide you with the best shopping experience. We understand that sometimes you may need to return or exchange a product, and we are here to assist you. Please read our policy below for more information.

14-Day Return or Exchange

We offer a 14-day return or exchange policy, starting from the day you receive your item. This means you have 14 days to request a return or exchange if you are not completely satisfied with your purchase.

Eligibility Criteria

In order to be eligible for a return or exchange, your item must meet the following criteria:

• The item must be in the same condition as when you received it.
• The item must be unworn or unused.
• The item must have all original tags attached.
• The item must be in its original packaging.

How to Initiate a Return or Exchange

If you would like to initiate a return or exchange, please fill up the form below. Our customer service team will reach out to you and provide you with further instructions.

Return/Exchange Pickup

Once your return or exchange request is approved, we will arrange for a pickup of the item. You can expect further communication via email regarding the pickup details.

Refund Process

After we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If your refund is approved, it will be automatically processed to your original payment method within 10 business days.

Shipping Policy

For information on our shipping policy, please visit our Shipping Policy page.

Contact Us

If you have any questions or concerns regarding our returns and exchange policy, please feel free to contact us. You can fill out this form to initiate the Return Exchange Process.